Frequenty Asked Questions
FAQ
Do drop us a message for any further enquiries.
- Which countries do you ship to?
We ship to all international destinations. If you have any inquiries about delivery destinations and restrictions, please contact us directly.
- How much is the shipping fee?
Shipping fees vary depending on the delivery location. We will provide quotation inclusive of shipping fee for your reference.
- When will you ship my order?
We will begin to process your order upon receipt of your payment, and you will then receive an order confirmation email from us.
- What is the payment method?
Currently, we only accept telegraphic transfer. Please refer to our account details as follows:
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Beneficiary Name: MED TECH INSTRUMENTS SDN BHD
Beneficiary Account Number: 8010488831
Beneficiary Bank: CIMB BANK BERHAD
Bank Address: 22, Jalan PJS 11/28A, Bandar Sunway, 46100 Petaling Jaya, Selangor, Malaysia
Swift Code: CIBBMYKL
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***Please email to us with a scan copy/image of bank in details.
• Please note all Telegraphic Transfer service charges is to be borne by customer.
• Local taxes may be subjected to goods to be borne by customer.
- How do I check delivery status of my order?
Once we have processed your online order, you will receive an order confirmation email with delivery tracking link.
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Please ensure accurate and full delivery address details are entered during order placement to avoid delivery failure.
- How do I amend/cancel my order?
Please send in your amendment by contacting our customer care team by Whatsapp (+6011-2095 3453) from 9am - 6pm Mondays-Fridays, or email us at medicaltechinstruments@gmail.com
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If your order had been picked up by the courier, you will not be able to cancel the order. We usually process orders within 24 hours after payment.
- How do I return or exchange an item?
We do not offer refunds or exchanges. For defective items, please email us at medicaltechinstruments@gmail.com within 3 days of receipt of your purchase.
- How do I place an order?
You can place your order by contacting us on our Facebook, WhatsApp or Email.
